I am a human-centered design practitioner, educator, facilitator, and coach, and I am driven by a desire to rid the world of things that are unnecessarily difficult. 

Practitioner

I leverage my 20 years of design thinking and customer-centric product development experience to help companies embrace a people-focused approach to product and service innovation.  I work with teams from Fortune 500 brands to local non-profits to discover insights about their customers and stakeholders and turn those insights into actionable improvements in experiences they create for people.  Learn more about my consulting work at LumosCX.com →

Educator

As a lead instructor for LUMA Institute, I get to marry my passion for human-centered design with my early desire to become a teacher (ok, math teacher) to spread the goodness of design thinking and accelerate innovation in new and seriously fun ways.  Learn more about LUMA and their System of Innovation →

Coach & Facilitator

For companies working to infuse human-centered design into their organizational DNA, I provide coaching services to help them hone their skills over time.  I also facilitate in-person and remote working sessions for teams that want to avoid internal biases and be challenged to think differently. Get in touch to learn more →

catalyst

For more than a decade, I have moderated a council of product, technology, and CX leaders who provide peer support to help each other lead customer-centric innovation in their organizations.  Learn more about the Collaborative Gain Councils →

Get in Touch

Want to learn more about how I might be able to help you or your organization accelerate your innovation efforts?  Shoot me a note below, and I'd love to set up some time to chat.